Returns & Exchanges
At Denver Wine Merchant, we strive for excellence in every bottle; if you are dissatisfied with your purchase or receive a corked bottle, we offer returns or exchanges within 30 days of purchase with a receipt.
Verify Eligibility
Ensure the bottle is at least three-quarters full for quality assessment and that the purchase was made within the last 30 days.
Contact Our Team
Email our cellar staff or visit our Denver storefront with your order number and a brief description of the issue.
Return the Product
Bring the bottle and original receipt to our retail location or follow provided instructions for secure shipping back to our warehouse.
Receive Refund or Credit
Once inspected, we will issue a full refund to your original payment method or provide store credit for your next selection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing